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Understanding Users: Building Tooling for User Research
Learn

Understanding Users: Building Tooling for User Research

Ribbon's founder, Axel Thomson, chats with Mike Green on the Understanding Users podcast about why having relevant user conversations is key to continuous product discovery.

  • Amy Campbell
Amy Campbell May 25, 2023 • 23 min read
Introducing In-Product Prototype Testing
Product Updates

Introducing In-Product Prototype Testing

To help companies' teams get even more relevant feedback at the design stages of building new features and products, we're excited to launch In-Product Prototype Testing on Ribbon.

  • Axel Thomson
Axel Thomson May 12, 2023 • 2 min read
The 10 user research methodologies you need to know
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The 10 user research methodologies you need to know

What research methods should you use when? This primer explains which methodology to rely on for your next research project.

  • Axel Thomson
Axel Thomson Mar 28, 2023 • 4 min read
Making a career transition to UX research
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Making a career transition to UX research

Alice Lyall, User Researcher at Ki Insurance, outlines how she transitioned into UX research.

  • Axel Thomson
Axel Thomson Mar 20, 2023 • 4 min read
How Butternut Box does Continuous Research with Ribbon
Customer Stories

How Butternut Box does Continuous Research with Ribbon

How the UK's home for fresh dog food delivery do continuous user research.

  • Axel Thomson
Axel Thomson Feb 11, 2023 • 12 min read
Announcing In-Product Surveys and Our £2.6M Seed Round
Announcements

Announcing In-Product Surveys and Our £2.6M Seed Round

Ribbon announces a £2.6m funding round to further build their software and help people make products more useful.

  • Axel Thomson
Axel Thomson Oct 11, 2022 • 3 min read
The art of the user interview
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The art of the user interview

How do we talk to our users? The process isn’t simple but it is straightforward, once you learn the art of conducting a user interview.

  • Janelle Ward
Janelle Ward Apr 6, 2022 • 4 min read
Introducing insights - A flexible way to capture and share your research findings
Product Updates

Introducing insights - A flexible way to capture and share your research findings

Capture insights that matter with video highlights and insight reports.

  • Axel Thomson
Axel Thomson Mar 20, 2022 • 2 min read
The user interviewing guide
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The user interviewing guide

From planning to debriefing: best practices for user interviews.

  • Laura Bauer
Laura Bauer Mar 10, 2022 • 6 min read
5 (more) lessons for effective user interviews
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5 (more) lessons for effective user interviews

Here’s how the pros design their user interviews to get the most valuable feedback.

  • Laura Bauer
Laura Bauer Feb 28, 2022 • 4 min read
Want to build a solid UX research practice? A crash course in Research Operations
Learn

Want to build a solid UX research practice? A crash course in Research Operations

When I started in my first role leading UX research at a digital product company alongside another researcher, I was not only new to the profession – the profession was new to my company.

  • Janelle Ward
Janelle Ward Feb 2, 2022 • 5 min read
5 short lessons for effective user interviews
Learn

5 short lessons for effective user interviews

Learn how UX professionals get the most out of their user interviews. These 5 user interview lessons are packed with tips from customer researchers, UX writers, usability consultants, and more.

  • Laura Bauer
Laura Bauer Jan 20, 2022 • 4 min read
Why knowing your users is essential to your product's success
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Why knowing your users is essential to your product's success

Every successful product or service starts with a brilliant idea. But it’s more than just one person’s vision that grows a successful product.

  • Janelle Ward
Janelle Ward Jan 6, 2022 • 4 min read
Incentivise your research participants
Product Updates

Incentivise your research participants

You can now pay out incentives such as gift cards, charity donations and money to your research participants directly through Ribbon.

  • Axel Thomson
Axel Thomson Nov 17, 2021 • 1 min read
Segment your participants with Attributes & Filters
Product Updates

Segment your participants with Attributes & Filters

Today we've launched a new way to target and recruit research participants through the Ribbon widget on your website: User attributes.

  • Axel Thomson
Axel Thomson Aug 20, 2021 • 1 min read
Evolving the Ribbon Identity
Announcements

Evolving the Ribbon Identity

Today we're sharing our new logo and a new direction for our overall look. Here's a breakdown of the thinking behind the new logo and how we got here.

  • Axel Thomson
Axel Thomson Jul 30, 2021 • 3 min read
Auto-schedule user interviews to your Google Calendar
Product Updates

Auto-schedule user interviews to your Google Calendar

Today we're launching a new Google Calendar integration, making it easier than ever to automatically schedule user interviews with real.

  • Axel Thomson
Axel Thomson Jul 28, 2021 • 1 min read
Invite engineers to your user interviews
Product Updates

Invite engineers to your user interviews

Defaulting to making user interviews a social activity can help you reach better outcomes as a product team.

  • Axel Thomson
Axel Thomson Jul 6, 2021 • 2 min read
Schedule user interviews without the hassle
Product Updates

Schedule user interviews without the hassle

Announcing Scheduled Sessions, a new way to start research sessions on Ribbon.

  • Axel Thomson
Axel Thomson Jun 22, 2021 • 3 min read
A new home at ribbonapp.com
Announcements

A new home at ribbonapp.com

As we're setting sights on helping more teams build best-in-class products, we're moving to a new domain.

  • Axel Thomson
Axel Thomson Jun 14, 2021 • 1 min read
Organise your user interviews with projects
Product Updates

Organise your user interviews with projects

The need to filter and organise your research data is something we've increasingly felt in our own ongoing user and product research at Ribbon. Almost every user we speak to struggles with this in one form or another.

  • Axel Thomson
Axel Thomson Jun 3, 2021 • 2 min read
Introducing Personalised Rooms
Product Updates

Introducing Personalised Rooms

You can now start user interviews directly through your own personalised Ribbon URL.

  • Axel Thomson
Axel Thomson Apr 20, 2021 • 2 min read
Announcing Our First Investment Round
Announcements

Announcing Our First Investment Round

To help us on our mission to make it super simple for product teams to gather qualitative insights directly from their own users, I'm excited to share that we've raised our first round of funding.

  • Axel Thomson
Axel Thomson Mar 30, 2021 • 1 min read
A New Widget Editor & Interview Tags
Product Updates

A New Widget Editor & Interview Tags

To make it easier to get set up and organise your user interviews on Ribbon, we've now added two new features - a live widget editor and interview tags.

  • Axel Thomson
Axel Thomson Feb 21, 2021 • 1 min read
Teams - All Your Interviews in the Same Place
Product Updates

Teams - All Your Interviews in the Same Place

Today, we're announcing the launch of teams, making it easier for larger research teams to run and review all their user interviews in one place.

  • Axel Thomson
Axel Thomson Feb 5, 2021 • 1 min read
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